Appointments

How to get the right help

Do you think you may be having a stroke, heart attack, severe breathing difficulty, heavy bleeding, seizure, severe allergic reaction or a mental health emergency? Call 999 now.

Emergency now – call 999

Do not use Accurx for emergencies

If you are experiencing the following symptoms call 999

• Facing drooping
• Chest pain
• Severe difficulty breathing
• Heavy bleeding
• Seizures / unconscious
• Severe allergic reaction

Urgent – You need help today

• Call the surgery 01827 69283
• Walk into reception

We are open from 8am – 6:30pm, we will assess you and arrange the most appropriate care

Do not send an Accurx request if you need help today

Routine or non urgent help

Any problems that can safely wait for a response use Accurx to request help online

Please ensure you use the correct form, using the incorrect form may delay our response.

• Start an Accurx request

Examples include: Ongoing symptoms, non urgent advice, fit notes and medication queries

When we are closed please use NHS111 online or call 111. In an emergency please call 999.

Urgent appointments

To request an urgent appointment Monday to Friday 8am-6:30pm (excluding Bank Holidays), please phone us on 01827 69283 or come into reception.

When you get in touch, we’ll ask you what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

• Contact the surgery via telephone on 01827 69283
• Contact us online via Accurx (this is not for urgent requests)
• Visit the surgery to make an appointment

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01827 69283 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Home visits are only available for housebound patients and patients whose clinical condition prevents them from attending the surgery.

If you require a home visit, please phone the surgery on 01827 69283 before 10:30am so that the doctor can plan their time.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

A doctor or nurse may phone you first to discuss the problem and advise you of the appropriate course of action. This will help the doctor assess the urgency of the visit.

It is possible that the visiting doctor will be from the locality ‘acute visiting service’ and not one of the regular doctors from the practice.

Please see our home visit policy.

Benefits of being seen at the practice

• Higher quality of care – full medical equipment, access to emergency equipment and medications, staff
• Can be seen quicker if required – we offer urgent same day appointments
• Face to face consultation rather than phone consultation if appropriate

Appointments at the surgery are available 8am to 6pm which should help attending appointments, also extended access appointments are available evening and weekends across the whole of Tamworth.

There is also greater availability to consult a GP or nurse at walk in centres, such as Samuel Johnson or Sir Robert Peel minor injuries unit, outside the surgeries normal working hours, when carers or family may be able to take you, thereby avoiding the need for a GP home visit.