Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01827 69283
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 3 working days.
You can also:
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- phone us on 01827 69283
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
If you need to see the clinician again, please make your appointment before leaving the surgery.
For acute or urgent problems you may be offered an appointment or a phone consultation with a nurse practitioner rather than a doctor. Nurse practitioners are qualified to deal with many ailments and you may be seen more quickly. This will help avoid delays for other patients who also have routine booked appointments.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01827 69283 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are only available for housebound patients and patients whose clinical condition prevents them from attending the surgery.
If you require a home visit, please phone the surgery on 01827 69283 before 10:30am so that the doctor can plan their time.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
A doctor or nurse may phone you first to discuss the problem and advise you of the appropriate course of action. This will help the doctor assess the urgency of the visit.
It is possible that the visiting doctor will be from the locality ‘acute visiting service’ and not one of the regular doctors from the practice.
Please see our home visit policy.
Benefits of being seen at the practice
- Higher quality of care – full medical equipment, access to emergency equipment and medications, staff
- Can be seen quicker if required – we offer urgent same day appointments
- Face to face consultation rather than phone consultation if appropriate
Appointments at the surgery are available 8am to 6pm which should help attending appointments, also extended access appointments are available evening and weekends across the whole of Tamworth.
There is also greater availability to consult a GP or nurse at walk in centres, such as Samuel Johnson or Sir Robert Peel minor injuries unit, outside the surgeries normal working hours, when carers or family may be able to take you, thereby avoiding the need for a GP home visit.