Please do not ignore any symptoms that might need medical attention.
We are continuing a telephone triage appointment service. Please do not turn up at the surgery without an appointment as we will not be able to see you. If we need to see you in person you will be asked to attend the practice at an agreed time. We have made some changes to make your visit as safe as possible for everyone.
- Patients must wear a face mask or coverings.
- Please attend for your appointment on time.
- Do not arrive early as we need to maintain social distancing guidelines. You will not be allowed into the building but asked to come back at your appointment time.
- On arrival ring the door bell and the receptionist will greet you and instruct you where to wait.
- Please use the hand sanitiser provided in the waiting areas
- Please attend alone if possible.
If you have any concerns please ring ahead to enquire at reception.
NHS Immunisations FAQs
Is the practice continuing to offer routine immunisations?
While preventing the spread of COVID-19 and caring for those infected is a public health priority, it remains very important to maintain good coverage of immunisations, particularly in the childhood programme. In addition to protecting the individual, this will avoid outbreaks of vaccine-preventable diseases that could harm individuals and increase further the numbers of patients requiring health services.
Should people/babies still go and be immunised at their GP surgery?
Yes, your GP surgery or health clinic will take all possible precautions to protect you and your baby from COVID-19. People should still attend for routine vaccinations unless they are unwell (check with your GP whether you should still attend) or self-isolating because they have been in contact with someone with COVID-19. In these circumstances, please rearrange your appointment. Vaccines are the most effective way to prevent other infectious diseases. Babies, toddlers and pre-school children in particular need vaccinations to protect them from measles, mumps, rubella (MMR), rotavirus, diphtheria, whooping cough, meningitis, polio, tetanus, hepatitis B, and more.
What are ‘routine’ childhood immunisations?
Different vaccines are given at different ages to protect you and your child. They form part of the national immunisation programme and are offered free of charge by the NHS. The national immunisation programme is highly successful in reducing the incidence of serious and sometimes life-threatening diseases such as pneumococcal and meningococcal infections, whooping cough, diphtheria and measles. It remains important to maintain the best possible vaccine uptake to prevent a resurgence of these infections.
Some children will also need to be protected with neonatal BCG and hepatitis B vaccination. Both BCG and all doses of targeted hepatitis B vaccines should be offered in a timely manner.
When will young people get their school-age vaccinations?
School-age vaccination providers are working to restore vaccination programmes, in line with local needs and arrangements. Young people will receive their vaccinations either in school premises or community clinics. Plans are being developed to use the summer breaks to catch up on the backlog from the 2019/20 school year, and any outstanding immunisations will be delivered during the 2020/21 school year.
Do GP surgeries really still have the time to do immunisations?
GP practices will continue to ensure vaccinations are offered to all eligible individuals. Despite COVID-19, the routine childhood immunisation programme will continue to play an important role in preventing ill-health through causes other than coronavirus infection.
How important is it that my child is immunised at the time they are called? Is there a risk in delaying for a few months? If there isn’t, why not stop immunisations for now and reduce the risk of contracting COVID-19 by visiting the general practice?
It is very important that routine childhood immunisations are started and completed on time despite the COVID-19 pandemic. This will help protect the infant or child from a range of serious and sometimes life-threatening infections. The much-reduced incidence of infections such as invasive pneumococcal and meningococcal disease has only come about because of high levels of vaccination. To prevent resurgence, infants need protecting through vaccination. Pertussis still circulates at elevated levels and pregnant women must continue to be offered the pertussis vaccine, and their babies vaccinated against this and other infections from 8 weeks of age. Diseases such as pertussis, Hib, MenB, pneumococcal are more common or more serious in infants and so it is important not to delay vaccines. Measles can be a very serious disease and is still circulating so timely immunisation is important.
How will parents and carers know when their babies have a temperature after their regular immunisations whether it is an expected reaction or COVID-19?
The vaccines given may cause a fever which usually resolves within 48 hours (or 6 to 11 days following MMR). This is a common, expected reaction and isolation is not required, unless COVID-19 is suspected.
Fever is more common when the Men B vaccine (Bexsero) is given with other vaccines at 8 and 16 weeks of age. Where parents are able to obtain liquid infant paracetamol, they should follow existing PHE guidance on its prophylactic use following MenB vaccination:
As has always been recommended, any infant with fever after vaccination should be monitored and, if parents or carers are concerned about the infant’s health at any time, they should seek advice from their GP or NHS 111.
This advice applies to recently vaccinated people of all ages.
Updated 5 June 2020
Latest Update form the Government regarding Extremley Vulnerble people who have been shielding May30th 2020. Please see link below:
COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national. If your child is severely unwell call 999 or go to ED.
People who have been advised to shield can ask volunteers for short-term help by calling 0808 196 3646 between 8am - 8pm.
Please request repeat prescriptions in the usual manner either online or through a pharmacy. Do not ring the surgery to request repeat prescriptions and avoid coming in to the surgery where possible. Please be considerate when ordering your prescriptions. Only order your medication when it is due and do not order more than is required as this is stock piling and will cause national shortages. We thank you for your cooperation
Laurel House & Fazeley Surgery will no longer be issuing any face to face appointments with a Doctor during COVID 19. Unless in exceptional circumstances. Please phone the surgery on 01827 69283 or FAZ 01827 283994 as normal. All requests shall be triaged by a Doctor. The doors will remain locked unless you have an essential appointment with the Practice Nurse. Please ring the doorbell when you attend.
There is a message circulating on social media advising patients to contact their GP for a 'rescue pack' of antibiotics, steroids and inhalers. The advice in the message is not correct.
Rescue packs are only used by certain patients, usually with severe COPD or respiratory problems. If you already have rescue packs then we will continue to replace these. The majority of other patients do NOT require these. If you have never had a rescue pack in the past please do not ask for one now.
Thank you for remaining sensible with your prescription requests
Corona Virus update:
Thank you to all of our patients for your patience and support during this very difficult time in the NHS.
We have been working extremely hard to try and rework how we offer our services in order to try and keep our staff and patients as safe as possible.
Please understand that this is an ever-changing situation and we are constantly reviewing government and NHS guidelines, which are being frequently updated.
At present our services are running as follows:
- All of our pre-booked consultations have been swapped to telephone appointments. You will receive a call around the time of your booked appointment so please DO NOT attend the surgery.
- We have swapped to a fully telephone based surgery and we will only bring you up to the surgery if we feel we cannot deal with your problem over the phone and that it cannot wait for the COVID 19 situation to be resolved.
- We are currently running an on-the–day service only at present as staff numbers can change at very short notice at present. We are asking you to decide if this is something that needs urgently dealing with or if it can wait until a later date before calling us as we can only deal with urgent matters at present.
- Repeat prescriptions will be processed as normal, however, there is a huge increase in demand at present. We aim to complete these requests in the normal 3 working days however there may be a delay due to staff capacity and increased patient demand.
- Chronic disease clinics such as asthma, COPD and diabetes clinics will be held over the phone and again, if the clinician performing this review feels you need to be seen they will organise a face to face review at a mutually convenient time.
- Baby checks will still be performed along with the childhood immunisations schedules. This is to continue at our branch surgery, which for Friday morning will only have well babies attending.
- Blood tests will be being performed as normal but at a reduced volume and being held for patients who we feel require them based on clinical need.
- Cervical smears and routine injections are still available at the surgery for low risk patients. However, anybody who has been deemed at risk due to age or health conditions (these are health conditions that would qualify you to have the annual flu jab) we recommend to delay until this pandemic has passed. You will initially have a telephone call with our nurses to ensure it is appropriate and they will book your face to face appointment.
- Midwife appointments are currently being conducted as normal.
If you feel unwell on the day of a booked face to face appointment, please do NOT attend. At this time a DNA will not be frowned upon.
For the foreseeable future we are following guidance to suspend:
- Minor ops
- Joint injections
- Routine blood tests for monitoring medications in people who have been stable
- Ear syringing
- Online booking
- Non- NHS work such as medicals and reports as we need to focus purely on NHS work.
In order to reduce footfall at the surgery we are trying to send all prescriptions by EPS so if you normally request your repeat prescription directly at the surgery please leave written requests in the collection post box just inside the entrance and on this please nominate the pharmacy you would like your medication to go to.
We will be likely to contact you by text message if necessary, please let us know if this is not agreeable with you and please inform us if your contact details have changed.
Please do not contact us for the following:
- If you feel you may have Covid 19- we do not have access to testing kits for patients, this is currently only being done if you require hospital admission. If you are feeling very unwell and you are concerned please call 111 who will assess your need for hospital admission.
- If you feel your symptoms are manageable please follow the government guidance on self isolation for you and your household: 7 days if you live alone, 14 days if you live with others. More details regarding self isolation are available on NHS 111 online.
- Sick notes for self isolation. From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.
Sadly our receptionists are currently experiencing an unprecedented amount of verbal abuse from patients, this is something we do not tolerate and is being monitored. We ask that you work with us during this difficult time. Our receptionists are working as efficiently and quickly as is clinically safe to do so.
CORONA VIRUS SAFETY NOTICE
To protect yourself & others the surgery will temporarily suspend the
Sit & Wait service.
Please do NOT turn up to surgery.
If you are poorly & need same day urgent care the receptionist will ask you for brief details & obtain your contactable details.
A clinician will ring you back to advise you over the telephone or arrange to see you if necessary.
Please be available to answer the call as we will ONLY be able to ring the number twice.
We thank you for your understanding during this period.
CORONA VIRUS SAFETY NOTICE
If you have booked a routine appointment and you do not require a face to face consultation or you if you are unwell with any difficulty breathing, cough or flu like illness or have high temperature, then you should NOT attend the surgery.
The clinician who you are booked to see will ring you at approximately the same time as your booked appointment & they will advise you over the telephone. Please be available to answer the call as we will ONLY be able to ring the number twice.
We thank you for your understanding during this period.
Corona Virus update:
Please be advised anyone with a fever or cough should NOT attend the surgery.
We have removed the option to book appointments online as a precautionary measure.
Please see updated information below.
Advice for people returning to the UK and travellers to the UK
You may need to get medical advice if you've recently travelled to the UK from somewhere with a higher risk of coronavirus.
These places are:
Italy - only northern Italy (anywhere north of Pisa, Florence and Rimini)
Tenerife - only the H10 Costa Adeje Palace Hotel
If you've been to one of these places in the last 14 days, find out what to do using the NHS 111 online coronavirus service.
IMPORTANT: Coronavirus Public Health Guidance
If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111 if:
- You have been in China in the last 14 days and develop cough, fever or shortness of breath; or
- You have been in Wuhan or Hubei Province in the last 14 days or have been in contact with someone confirmed as having Coronavirus, even if you feel well
Important Patient Information
We would like to inform all of our patients that the Sit & Wait clinic will cease shortly after Christmas.
We are currently reviewing and overhauling our appointment system in order to improve access to the surgery. We will provide further information very soon about our future services.
Further information will be provided in-house on our notice boards and on the Practice website.
Our mission is always to provide a positive patient experience.
Due to safety reasons we are unable to process any requests for medication over the telephone.
Please note the receptionist is unable to automatically submit requests for prescriptions that are not on repeat. Prescription requests for these items may be refused and you could be asked to make an appointment with the GP, who initially prescribed the medication for you. If your request is for an item that has not been prescribed for you within the last 12 months you may be asked to see a Doctor.
Prescription requests must be requested in writing or by using the repeat prescription slips that are available at reception, alternatively by the practice prescription email: firstname.lastname@example.org.
Requests via email will only be accepted if you have previously provided your email address and this has been recorded onto your clinical record. You must provide the following information:
* Full name
* Date of birth
* Medication required
* Collection method
Patients are requested to kindly give 3 working days (72 hours) between prescription request and collecting the prescription.
Commencing the beginning of June, Dr Fitzgerald is reducing to two working days. She will provide an extended Monday morning service and alternate Tuesdays at Fazeley surgery. She will continue to cover the well-baby clinic Friday morning on a rota basis. Dr Young will reinstate a service at Fazeley surgery most Wednesday mornings. Please enquire at Reception to confirm availability.
Telephone System Upgrade
We are very pleased to inform patients that our telephone system has been upgraded and you will notice some changes when contacting the surgery.
The contact number will remain the same:-
Laurel House Surgery - 01827 69283
Fazeley - 01827 283994
We hope your experience of contacting the surgery will be noticeably improved.
If you experience any problems with the system then do please let us know during this initial period.
Dementia Friendly Communities programme
Alzheimer's Society's Dementia Friendly Communities programme focuses on improving inclusion and quality of life for people with dementia in a number of ways. One of the ways is through the Dementia Friendly Communities recognition process, which encourages communities to sign up and work towards becoming dementia-friendly.
A Dementia Friend learns a little bit more about what it's like to live with dementia and then turns that understanding into action - anyone of any age can be a Dementia Friend. Dementia Friends is about learning more about dementia and the small ways you can help. From telling friends about Dementia Friends to visiting someone you know living with dementia, every action counts.
If you would like to become a Dementia Friend please join us and be a part of making a difference to people living with Dementia.
If you require any further information, please contact –
Karen Wilkinson Home Instead Senior Care on 01827 431002
Following a National Government initiative, from 1st September 2018 extra appointments were offered across the whole of Tamworth (The New Mercian Primary Care Network), including evening and weekend appointments. Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/
All practices across Tamworth are participating in this extended access. For further information please contact the surgery reception.
Please use the following link to access the CCG's webpage - CCG Extended Access
Shingles Vaccination 2019
The practice will continue to offer Shingles vaccination to those patients who are eligible. The shingles vaccine will be given as a single injection and you will only need to have the vaccination once.
Please enquire at reception
We are unable to provide Hepatitis A for travel vaccination due to a national shortage. We can offer other available vaccinations & any NHS vaccinations recommended for travel.
If you require any travel vaccinations please request a telephone consultation with one of our practice Nurses. The Practice Nurse can discuss your travel destination and discuss with you what vaccinations are recommended.
Please allow enough time to ensure we are able to provide the vaccine/s and allow for the course to be completed prior to your travel arrangements.
If the next available appointment with the Practice Nurse is not soon enough for your travel needs you may need to contact a Travel Service.
You might find visiting the NHS website (www.nhs.uk) helpful.
National Diabetes Audit
To download the information please click the link - National Diabetes Audit
Text Messaging Service
You can receive information via Text Message on your mobile phone. We can send a text message to remind you of your appointment date and time. Reminder texts also give you details how to cancel an appointment via text. We can send you reminders regarding invitations relevant to your own health.
It is essential that you give us your up to date mobile telephone number.
If you are unable to attend your appointment please remember to contact the surgery in advance to cancel.
If you are calling re test results, please call 01827 69283 after 2pm.
Please allow up to 7 days for blood/urine results and 2-3 weeks for X-ray / ultrasound results. Some ultrasounds / MRI / CT results can take longer.
If You Need Advice Out Of Hours
For non-emergency advice dial 111 or for an emergency dial 999